Frequently Asked Questions
Everything you need to know about shopping with Rhino.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3 to 5 business days for domestic orders. International shipping may vary between 7 to 14 business days depending on the destination.
How do I process a return or exchange?
You can return any unworn and unwashed items within 30 days of purchase. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our garments are designed with a modern, tailored fit.
What payment methods do you accept?
Rhino accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.
Can I track my order in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking page where you can monitor your package's journey.